The uncertainty surrounding COVID-19 makes it a confusing time to travel. As the situation evolves, we are closely monitoring official guidance from the World Health Organization (WHO) and our governmental guidelines and measures to ensure what we are doing is correct, comprehensive and effective.
Staying with us
If you are planning to stay at our hotel, we want to reassure you that we are living by our responsible and caring value. This means taking care of our guests and hosts, being consistent with our already high standards around hygiene, sanitization and cleaning, and implementing additional measures based on the guidance of local health authorities in each country where we operate.
Our chefs are focused on serving nutritious and delicious fresh food that is prepared safely. Our hosts are taking extra steps in addition to our rigorous cleaning routines to ensure you have the guestroom essentials for rest and relaxation. Our wellness experts and spa therapists also remain on hand to keep you healthy and happy.
Upcoming travel plans
Given the ever-changing situation surrounding COVID-19 and travel restrictions many countries have put in place, we are keeping our cancellation policy under regular review to ensure you have the flexibility you need when considering your travel plans.
If you have an existing booking, and you booked with us directly, you may change or cancel this booking without a cancellation fee up to 7 days (168 hours) prior to arrival
Please contact us directly with your reservation or itinerary confirmation number.
We ask that for bookings made through a tour operator, travel agent or online booking platform, you contact them directly to discuss your reservation and refer to their terms and conditions.